GH
Geoff H
1 reviews | Active since Oct 2015
30 Dec 2015, 08:56
Intermittent service STILL NOT RESOLVED
We were without reliable service for about 6 weeks. Reported multiple times (Complaint 483CWK170915) and was eventually advised telephonically that our account would be credited with the 'subscriber' charges for the 6 week period. TWO monthly statements since then have revealed no such credit and our DO continues to operate. (I understand that some other subscribers in the area have received their credits -- why not me?)
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Telkom's replyOfficial
30 Dec 2015, 09:36Hello GHRooiels,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for urgent attention, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for urgent attention, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Telkom's reply30 Dec 2015, 09:36
Official
Hello GHRooiels,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for urgent attention, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for urgent attention, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team