intermittent service for a month already

I reported a fault on the 18th of december on my vdsl line. a technician called me 2 weeks later and wanted to come. i wasn't there to open for him and he hasn't come back since. I've tried to log a fault again and they say I've already logged a fault. this is the sms i receivedDear Customer, Fault 746CRZ171215 has been created for Service ID *** Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS