Intermittent service

Hi,<br> <br> My fault was logged on the 27th, the only time I got any sort of response on the call was when I phoned and when I got an sms stating the fault was fixed, which it wasnt.<br> <br> I currently only have internet from 8pm till 8am then next day then my internet goes off. I am not capped according to usage and my bill is paid up.<br> <br> Please can we at least get updates on what is causing the issue or half our bill as I am only getting service half the time.<br> <br> Thanks,<br> Brenton