SC
Samuel C

1 reviews | Active since Mar 2015

14 Sept 2015, 09:59

Intermittent/No connection for more than 3 months

Hi There,<br> <br> For more than 3months I have been having intermittent/no connection and Telkom has been unable to fix the problem. I do not understand why this is so difficult... After 5 techs and 1 specialist you were finally able to determine there is in fact a fault somewhere on the line, since the noise is just too high. You have tested things on my side and it checked out and you say everything is fine at the exchange, so that leaves the actual line from my home to the exchange.<br> <br> I suggest switch me to a new DSLAM withing the exchange to see that the problem is not caused due to congestion. If the problem persist then the only remaining thing is the physical line.<br> <br> I have now moved my line back to Telkom (away from Afrihost) since the start of this month, so now you have no excuse to not fix this.<br> <br> Regards

0
Replies (1)
Telkom
Telkom's reply14 Sept 2015, 10:14
Official
Hello sjcloete,

We sincerely apologize for the delay.

Please be advised that your query is still under investigation and we will contact you with feedback. Your reference number is SM124149.

Regards,
Busi
Telkom Social Media Team
***