MS
Mark S

1 reviews | Active since Feb 2016

19 Feb 2016, 11:23

Intermittent line problems for 4 weeks

I have had problems with my phone line for 4 weeks. I've reported the fault 4 times, but it still hasn't been fixed.<br> <br> Initially the problem was that the phone line was intermittently dead and internet connection dropped. After the first fault report (195CWK230116) on 23rd Jan, the phone line going dead was fixed, but the internet connection continued to drop intermittently.<br> <br> I reported that the fault was not completely fixed and filed another fault report (14CWK310116). After a week a technician (David) phoned me, asked about the problem and later claimed it was fixed. It wasn't.<br> <br> I then filed another fault report (334CWK110216) on Feb 11. I was not contacted by anyone, and a technician did not come to the house. On Feb 18 I received an SMS saying the fault had been fixed. It wasn't.<br> <br> Today I have filed another fault report (213CWK190216).<br> <br> It is now 4 weeks since the initial report, but intermittent connection problems are still continuing.<br> <br> This is definitely a problem with noise on the line, as I can see from repeated attempts of the modem to connect, connection at low speed, line dropping unpredictably.

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Replies (1)
Telkom
Telkom's reply19 Feb 2016, 11:43
Official
Hello GreenWyvern,

Thank you for making contact with us


This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.


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Regards
Keagan
Telkom Social Media Team

Best regards,