Intermittent Internet weekly occuring

Our building has recently been rewired . For most of this year my internet has been intermittent and after the re-wiring I thought this would stop. It still happens every second week. I always escalate the problem with Telkom but it can be more than a week without a technician being allocated. You cannot get further than reporting the fault. There is a wall to take any further action. I am an international freelance photographer that relies on work and communication through this medium and this problem has cost me work, time and money.<br> How can an organisation ie Telkom expect you to wait between 7 and 10 or more to sort out the problem. I would like a proper investigation into the Rosebank exchange and the box to sort this out. It seems the management is as badly organised as Eskom. The economy is depressed as it is and this makes it worse. Latest escalation number 721839