Intermittent Internet on ADSL line

Item: Telkom
Rating: 2
Author: Kean P

We have raised our frustration with Telkom on numerous occasions about the intermittent internet at our home.<br> I fail to see why I need to pay for a full month service, when I am not receiving a full months service.<br> When the internet is down, which is very regularly, why am I paying for it?<br> <br> Kean

Helpful (0)

Replies (1)

Telkom's replyOfficial

01 Dec 2015, 09:14

Hello Kean Pearce,

Thank you for bringing this matter to our attention,

Please be assured that we have escalate your matter to our Technical team to dispatch one of our Technicians to come down at your premises to check the exchange,your line and we will contact you with feedback.

Your reference number: SM173206

We apologise for any inconvenience caused.

Regards,
Lindani
Telkom Social Media Team
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Telkom's reply01 Dec 2015, 09:14

Official