Intermittent Internet Connectivity Issues

<p>Hi,</p> <p> </p> <p>We have a fault logged on our ADSL line ********** (fault number 20CRK210616).</p> <p> </p> <p>We are experiencing intermittent problems with the line where we lose internet connection from anything between 2 minutes and 5 hours.</p> <p> </p> <p>Our ISP Vox has replaced the router 3 times, and I've had 3 IT specialists look at our servers and networks. They all say it's a problem with the Telkom line.</p> <p> </p> <p>We had a break in through the roof and I believe the line was damages somehow because we've been having problems ever since then.</p> <p> </p> <p>Three Telkom technicians have been here but they only checked quickly and said the line is fine.</p> <p> </p> <p>Will you please escalate this issue, it's extremely urgent? It's a business line and we're losing orders because of this.</p> <p> </p> <p>I've sent 8 mails to ********** but haven't received any response. I phone everyday but don't make any progress.</p> <p> </p> <p>Can you please sort this issue out properly?</p> <p> </p> <p>Thanks,</p> <p>Deon</p>