Intermittent connection on ADSL

For the last month I am battling to see why the response time of telkom has been extremely pathetic. A fault login was made by me as my internet connection is intermittent. The technician has come out and concluded that the cable is faulty, I am now waiting for the “Cable Department” to fix the line. Called telkom numerous times and the agents note “Urgent” on the system. I cannot see why this matter is taking so long. I work from home, the internet is a huge part of my business!!! At this point I am considering other service providers who are more efficient in dealing with issues as I feel telkom is “too big for a paying customers problems”