FP
Francois P

1 reviews | Active since Jan 2016

21 Jan 2016, 18:24

Intermittent Connection for more that 3 months

I've been having the same problem for the past few months now! The last 2 months it became even worse.<br> Every time I call the Call center they send a Technion out and every time its the same story. Your equipment is faulty! This is utter bull, I've spent Tons of money on my equipment, even gone as far as to buy 2 new routers. And guess what, still having the same problem.<br> My line will be active for a few hours then just drop, reconnect for 5 min and drop again. This will go on for 5 to 6 times and the just dead. After a few hours its back on line again.<br> <br> Other problem is my ping went up from a steady 21 to 70, some nights even 113 to a server that 350km away.<br> I'm on a 10mb \Fibre line"as they say and getting a download speed not even close to half off what I should get.<br> I'm paying for this service and expect it to work in the way its supposed to work. Not with this half ass bull that I'm getting now.<br> <br> The Telkom DGl is starting in just over a month and with this unreliable and unstable line its going to cause plenty off problem for me and my Team.<br> <br> <br> Regards<br> Francois """

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Replies (1)
Telkom
Telkom's reply21 Jan 2016, 18:31
Official
Hello llMadMaxll,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

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Your reference number is: SM191000

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Ruksana
Telkom Social Media Team