Intermittent Adsl Line speed - 9 calls logged in 14 days still not resolved.

<p>I have logged a call with Telkom about two weeks ago, 27th of July 2017. Since then to date I have logged 9 calls in 14 days with no resolution been provided. Each time I log a call the call eventually gets closed without proper communication with me to confirm the line is indeed resolved. I have had calls from Technicians at Telkom to query what is the exact issue, when I explain to them I am assured they will investigate and get back to me. The norm is then to never get back to me and shortly after I receive an SMS indicating the fault is resolved (in which case is it not) and I should log a new fault if I still experience any issues. To emphasize I have logged 9 calls in 14 days with no joy. I am unfortunately stuck in a 24-month contract with Telkom however once the contract comes to an end, I will definitely move to a new Internet Service provider which hopefully will provide better Customer service and value for your money. I too must add a Technician at Telkom Marcus is the man's name, he is brilliant and on occasions before managed to resolve my Adsl line issue in no time. I have requested for him to be assigned to my Adsl line fault numerous times, however this has appeared to fall on death ears. I am really disappointed in Telkom and at this point can't think of one reason to recommend them to anybody.</p>