Intermitent Connection

Over the past few years, I've always had an intermittent connection on my ADSL with Telkom. There was/is always problems with the line and technicians always told me that the problem was with my router. I've had my router tested by the manufacturer many times and they have found it fault free evry time. Luckily, I now get the same technician sent to my premises so he is aware of this problem and that the fault is not with my router.

Now my frustration is that I call every other week to have my line fixed and i never get refunded for the days my ADSL is not working. Not only do I now not have internet at my place of business and stagnating my regular operations because I am now forced to go home to get internet but now I am not able to also sell air me to my customers which forms a big part of my sales and revenue.

I live in the suburbs but my business is in the township. My internet connection at home hardly ever has faults and when it does, it is fixed almost immediately. Telkom does not give the same service it does to black people in the townships.

I am going to make it a point that I start documenting these events on social media to show the difference in service Telkom offers to places which it gives regular/good service to as apposed to informal settlements and townships.

Really upset customer!!!