Intergated Sim card RICA

I have a FTTH subscription from Telkom from April 2017, it was supposed to come with an integrated sim card with 1GB data. I only received the sim card in February this year(2018), however when i tried to activate the sim card it didn't work. I went back to the centurion store where I got the sim card to have them activate the sim card for me. They told me the sim card was not registered in my name (which I dont understand how the store failed to do in the first place) I was supposed to call 081180. I called the number and I was told to call 081183 which I did and there I was told to call 10213 I called the number as well and I was told to call 081180 again. I do not understand if the Telkom staff dont know how to assit me, they should just say so instead of having me running around in circles.

I have called every number that Telkom has and went to the shop twice and I could not be assisted with something as simple as registering a sim card. Pathetic service you have there, and you have the nerve to ask me to upgrade my network, what for. I cant wait till this contract expires so I can just leave this nonsense. what could be difficult with registering a sim card(RICA)? How can a Telkom store give me a sim card that is not registerd? Isnt it standard procedure to have a sim RICA'd before being given to a user?