SW
Susan W

1 reviews | Active since Nov 2012

14 Nov 2016, 09:42

Interest on "late" payment

<p>I always pay my telkom account before the end of the month as I get payed on the 25th. On my statement they indicate that you have till the 1st to pay for your account. This month i actually waited till the 1st and payed my account. I received my statement and they actually charged me interest on late payment. So i have till the 1st but if i pay the 1st you charge me interest? I call that *****ing. And everytime i phone their systems are down. How are we suppose to get fair treatment and service if they actually hold your internet hostage. I really hate these big companies and soon as I can I will take my business somewhere else. :(</p>

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Replies (1)
Telkom
Telkom's reply14 Nov 2016, 10:36
Official

Thank you for your post.

As per our telephonic conversation, we will contact you later as per your request.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,