Intercome Line down since 16th January

I submitted a report last week and Telkom rep**** to say they were escalating our problem so that it could be resolved. They provided a reference number SM 84068.<br> <br> Well it seems that the escalation promise made to my husband on the 28th Jan under reference number 0*** and the reference number given over Hello Peter carry no weight as we still are without an Internet connection.<br> <br> What does it take in this day and age to get some real service. I see their vans all over Benoni .....what is Telkom service Dept. up to?<br> <br> Can we PLEASE have some service as this is affecting our business as I need to connect with Germany and cannot do so.<br> <br> We are really in need of help here but nobody is bothered to contact us and even try and resolve this problem.<br> <br> COME ON TELKOM WE PAY OUR ACCOUNTS....CAN WE PLEASE HAVE SOME SERVICE.