RS
Ralph S

1 reviews | Active since Jul 2015

11 Jul 2017, 10:51

Integrated Sim Card

<p>Telkom changed there intergrated SIM card connected to the ADSL data in March and since then I have had problems with my Sim Card to access my data away from home. I am tired of calling them to try sort it as each time they try it blocks me at 2GB yet I have told them and app**** for additional services to be able to access the rest of my data via the SIM card which they say the application was successful. </p> <p> </p> <p>i have email, no reply, I have visited their branch, worked for few weeks till month end, I have called them again worked till month end then stops working and blocks me.</p> <p> </p> <p>i am tired of such ******* services!!!</p>

0
Replies (3)
Telkom
Telkom's reply12 Jul 2017, 10:16
Official

Good day Ralph,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

RS
Ralph S's update14 Jul 2017, 11:45
Reviewer Update

Telkom,

I am still waiting for this to be attended to. Why does it have to take so long to get this right?

RS
Ralph S's update17 Jul 2017, 14:40
Reviewer Update

Telkom, it can't be this difficult. The IDS is loaded I am paying R269 a month for a service I do not receive. All you need to do is get it not to block me at 2G, which is correct if I was not paying for the service. But the service is loaded and I am paying for it but I am not getting access to the 98 other GB I should be able to access.

Please, please solve this today. Is there anyone competent enough to be able to fix this today ??? I have been waiting since April.