Integrated SIM
Good day, I recently upgraded my Telkom internet package and was promised an integrated SIM to use ona acell/laptop etc. on Tues, 24th Oct I received an sms advising me my SIM was ready for collection, I then collected it and set it up for use on my laptop, which I successfully done. However, when trying to access the internet I received a "Your internet access has been paused because you are using Out of Bundle Data", this how ever is the first time i'am using the SIM. I visited a Telkom shop today, 31 Oct, the technician could not help me and saidn he suspects there is something wrong with the actual SIM. Plse advise URGENTLY what the next step would be as i do look forward to using this service. Kind regards L Soeker
Hi Labeeb,
I will request that our specialist that deals with Integrated Data Sims (IDS) contact you asap. In the mean time can you please send us the ICCID (19-20 digits on the back of the sim) to us asap.
Please remember to mark your reply as private so that we ca view the info, thanx.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi Labeeb,
I will request that our specialist that deals with Integrated Data Sims (IDS) contact you asap. In the mean time can you please send us the ICCID (19-20 digits on the back of the sim) to us asap.
Please remember to mark your reply as private so that we ca view the info, thanx.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good Morning,
Please can you advise if you are using the correct APN for the IDS. The APN should be telkominternet thank you.
regards
Yazied Telkom Social Media
Best regards,
Good Morning,
Please can you advise if you are using the correct APN for the IDS. The APN should be telkominternet thank you.
regards
Yazied Telkom Social Media
Best regards,