Integrated Data service runaround

I received a D-Link portable wireless router, which uses a Telkom Mobile SIM. I'm trying to activate the SIM and make use of the Integrated Data service, whereby data can be transferred from my ADSL SoftCap to the SIM card. <br> <br> I phoned 10210 and got transferred SEVEN times to different departments without anybody being able to assist me with (a) activating the SIM and (b) activating / using the Integrated Data service to transfer data from my SoftCap unto the SIM.<br> <br> Was on the line for 40 minutes, really disappointed with this service.