Integrated Data Service Not Working

I have a Telkom Business Account

I am trying very hard to get a service called IDS (Integrated Data Service) to work. I received a SIM card from the Telkom Somerset West store after requesting the 20GB for R99 Integrated Data Service Package to be linked to my TelkomInternet 20GB SoftCap Account. I want to pay the extra R99 per month to access the full 20GB on the SIM card.

I was dealing with Adre from the Telkom Somerset Mall Store - THIS IS NOT HER FAULT, but the system is not allowing her to fix my problem. I am unable to contact her directly.

It ended up being the 1GB free data SIM Card service that they issued to me. I was not unclear in my request. I told them I wanted to pay the extra R99 per month to gain access to my FULL amount of ADSL Data - 20GB. In fact, I would love to pay the extra R99 per month if I can get this service to work.

I however do simply not have enough time in my day to spend large amounts of valuable time in the Telkom Shop if I don't get any success. I went back Twice already and they are unable to help me when I tell them the SIM card is not working.

I have read other horror stories on community.telkom.co.za for advise which seems to be a platform designed for customers to complain to other customers who can only share their sad customer service experience with Telkom.

My attempts to speak to management via the call center have been dealt with unprofessionally and the agents refuse to let me speak to a manager. They simply transfer me between Sales, Business Sales, Mobile and nobody is able to help me. Tech support says the service was never loaded.

I already have a SIM card - surely someone with the appropriate authority and knowledge can just link the correct service to the existing SIM card that I requested specifically for this service.

Please just help a brother out.