Insuring my contract telkom phone

My name is ms Rosetta Theledi, I've ordered a telkom contract samsung A32 galaxy and wi-fi router telephonically. I was helped by Mr Khalim Mohammed he didn't advice me about adding insurance and I thought my phone will be insured automatically as it is on contract. Phone was delivered on the 4th of this month.

I want to insure my phone and i can't go to a Telkom store as I'm currently sick. On the 5th I called 10213 spoke to Khalim Mohammed told him I want to insure my phone, he said he can't assist me in adding insurance and said I should call *** which I called today and spoke to Terrence about adding an insurance on my contract phone. Terrence said he doesn't deal with insurance and said I should call *** which was unavailable.

I called 180 spoke to Nomusa Ngwala who said she doesn't deal with insurance and said I should call *** administration plus department. I called the administration plus spoke to Mxetisi Siyande he said they only deal with registered insurance send from telkom, I should call 081180, which I did and spoke to Paballo Felix who said I should call 081180 and choose option 3 they should be able to help me. I called the number Paballo gave me and chose option 3, Tsitso Motshweneng answered and dropped the called. I called the same number and chose option 4 Koketso answered and said i should hang on for a while he wants to check something.He came back and said he will transfer me to insurance department but left me hanging.

Called 081180 spoke to Siphesihle Mtheghwa who said I should call the same number and choose option 3, she can't help with insurance. I called 081180 chose option 3 spoke to Fury Govender who said she's in sales department can't help I should call 081180 and choose option 4 or send an email. I called the same number again, spoke to Karabelo Delinge who said she works in prepaid department she can't help me I should call 081180 choose option 3 and choose option 4 which will be the contract department. I called and chose option 3, option for 4 wasn't available. Lunathi Booi answer and said it's not her department I should call 081180 again and spoke to Siphe Jane who said I should call insurance department. I called *** i got a voice recording saying "I dont have permission to dial that number"

What should I do to get assistance to insure my phone? it's been over a week and I received no reply from telkom.

Today is 16th I call 081180 Lutho answered and transferred me to Tiiisetso Motshweneng, who I spoke to on the 6th-08-2021 about insuring my phone. Today Tiisetso gave *** telkom admin plus whatsup number. I contacted them via that whatsup number and the message I received is this "unfortunately we cannot assist as the device is older than 7 days from date you received it. You will need to take the issue up with the telkom store. I've called, whatsup and emailed telkom, what more should I do?

Am I a customer only when I ordered a phone NOT when I need to insure it. What should I do to get assistanted by the right person at telkom to insure my phone?