Insurance mess (TELKOM CENTURION)

<p>I have been with Telkom for the last 2 years, I recently upgraded to the iPhone 7 (with the insurance coverage). Unfortunately my phone was ****** (a month ago), turns out the consultants at Telkom had not activated my insurance (something I only found out when i needed to claim from their insurer).</p> <p> </p> <p>I have been calling, emailing and messaging the consultant (Karabo) and his manager (Clint) for 2 weeks. To date, i have not received any favourable response and or an update with regards to the status for my insurance claim.</p> <p> </p> <p>I have been without a phone for almost a month now.</p> <p> </p> <p>HELP!!!!!!!!!!</p>