Insurance from Telkom mobile is a ****

So I got an S6 Edge from the telkom at Canal walk which took a week to be approved because their systems were down. Even though I was not told that their systems were down on the day I app**** and they had been for the past week I put up with this and a lack of any kind of communication as to when my phone would be ready.<br> <br> So finally when I got my phone and asked the same guy (Rodgers Nyundo) I filled in my application form with who told me that insurance was only available after I had been approved he told me that he would email me the details on who to contact for the insurance application forms. I went back later to Telkom after not receiving this email and they told me to call the customer care number. which I did and was directed to their insurers Finrite who told me back to customer care, whom I called again and they sent me back to the store. <br> <br> When I got back to the canal Walk store Rodgers was not there and I enquired with a very rude individual who was working the morning shift on Saturday who told me it was my fault for not including it at application stage and they couldn't help me get insurance that I was going to pay for. I just want fair treatment no handouts.