Insurance claim went unsuccessful because I didn't gave any Insurance.

Telkom Cant provide me with the Insurance questionnaire where they asked me for Insurance, they cant provide me proof that I said I don't want any Insurance, I expected To have Insurance on my Note 10 phone because of its High monthly premium. They Cant assist me at the Telkom Worcester branch after My phone got ****** And I went to claim insurance just to find out that I don't have any.