INSURANCE CLAIM POOR SERVICE: ***:

I BOOKED MY PHONE IN FOR REPAIRS ON 25 MARCH 2019 VIA THE ADDERLEY STREET TELKOM STORE, UNDER REFERENCE NO: TRJ083791.

I FOLLOWED UP ON 29 MARCH 2019, AND I WAS TOLD THE PHONE IS STILL AT THE STORE, THE INSURANCE COMPANY (FINRITE) HAS NOT COLLECTED IT.

ON 5 APRIL 2019, I FOLLOWED UP AGAIN WITH THE INSURANCE AND WAS INFORMED THE PHONE IS STILL AT THE STORE. AT THIS STAGE, I ENQUIRED ON PERIOD OF THE CLAIM, WHICH IS UP TO 21 DAYS.

ON 10 APRIL 2019, I FOLLOWED UP AGAIN AND SPOKE TO KARABO LEBOGO, WHO INFORMED ME “ACCORDING TO THE SYSTEM, THE PHONE HAS NOT BEEN BOOKED YET”, AND THAT SHE WILL FOLLOW UP WITH THE REPAIRS DEPARTMENT AND GET BACK TO ME, WHICH SHE DID NOT. AFTER OUR TELEPHONICALLY CONVERSATION, I ALSO FORWARDED AN EMAIL WITH NO RESPONSE TO **********

ON 17 APRIL 2019, I RECEIVED A TEXT MESSAGE WITH A DIFFERENT REFERENCE NO: TRJ086015, CONFIRMING “THE PHONE HAS BEEN BOOKED FOR REPAIRS, AND THAT I MUST SUBMIT PROOF OF PURCHASE WITH IME NO, AND IF I HAVE NOT ALREADY DONE SO” WHICH WAS DONE AT THE STORE WHEN BOOKING IN THE PHOONE.

ON 18 APRIL 2019, AGAIN I FOLLOWED UP WITH THE INSURANCE AND SPOKE TO LUYANDA PUPU, WHO DID NOT PICK UP ANYTHING ON THE SYSTEM. HE TRIED TO GET HOLD OF THE REPAIRS DEPARTMENT WHILE ON HOLD AND INDICATED “THE REPAIRS DEPARTMENT IS NOT PICKING UP” HE WILL TRY LATER AND GET BACK TO ME. A FEW MINUTES LATER, I RECEIVED AN SMS STATING “THE PHONE HAS BEEN ALLOCATED TO THE REPAIRS CENTRE”. LATER THIS DAY, LUYANDA PUPU CALLED AND INDICATED “ACCORDING TO REPAIR CENTRE, THE PHONED WAS INCORRECTLY BOOKED BY THE STORE”. I THEN SENT ANOTHER EMAIL TO ********** AGAIN WITH NO RESPONSE.

TODAY 24 APRIL 2019, I FOLLOWED UP AGAIN AND SPOKE TO JAYLIN DE JONGH, WHO INFORMED ME “THE PHONE HAS ONLY BEEN BOOKED NOW ACCORDING TO THE SYSTME”. THE 21 DAY PERIOD, HAS LONG PASSED AND YET STILL NO TANGIBLE INFORMATION FROM THE INSURANCE COMPANY.

THIS IS NOT ACCEPTABLE AT ALL. VERY POOR SERVICE, AND YET MY PREMIUMS ARE UP TO DATE.