Insurance claim not being processed

I am an extremely unhappy customer, Telkom is providing the most pathetic after care service you could imagine. I lost my phone on the 19th of March 2019.

They required some information and documentation which I supp**** timeously for insurance purposes to claim a new phone. Since the 27th of March I have been struggling to get any positive feedback from them. They keep telling me it will be sorted tomorrow even after they said it takes 3-5 working days to replace a lost phone. It is the 4th of April and I still haven't had any feedback from them.

This is unacceptable and I'm disappointed with the service provided as I need my phone fo working purposes.

I hope to get a positive feedback as soon as possible. Carlo Buys