Insurance Claim

Telkom is the worst Service Provider by far when it comes to Insurance Claims.

I submitted a cellphone claims and was told to Pay an Axcess amount of R880 that was never communicated with me when i took up the policy.

After paying that axcess amount i waited for the delivery of my replacement device which never happened. I had to drive to their warehouse and collect the fone myself of Saturday since i work during week days. 2021-09-11

Upon collecti the Device u found that they had packed a wrong device for me and i wasnt told anything about that.

Im paying for a Huawei P Smart S 2021 and they Packed a Huawei Y7P and claim that they don't have my phone on stock anymore, I only found out about this when i called their call centre on Monday Morning 2021-09-13

After calling numerous times and speaking to diffirent Chantell, Taz and Supervisor Noviwe i was told Noviwe would call me back and that never happened.

As it is im paying for a P Smart S2021 and carrying a Y7P.

I appeal to anyone planning on taking insurance to refrain from TELKOM ADMINPLUS Insurance. They are the worst.

Should Telkom wish to recrify this... My Claim Ref is 57568 Contact no ***