Insurance claim

It's funny how Telkom is operating when it comes to claiming whereas when I was taking up the insurance I spoke to the lady I took the contract with concerning the insurance but now that I have to claim they are not the right people to talk to they transferring me somewhere where I have to spend R300 worthy of airtime just to be on hold because of high volume, I understand there's high volume but for an hour? Last Monday I left a message on their email address they never responded to the email this morning been on the fone for almost 2 hrs no one is attending to my call, their service is very poor and I can't wait for my contract to end with them. I won't recommend another person to take up contract with them.