Insurance

I purchased a huawei P8lite November 2015 via contract and when I got the phone I asked for it to be insured the lady at the store told me they have no insurance. I got ****** last week Thursday I call in.to black list the phone the agent than asks why did I not insure the phone and I told him I was told 8ta has no insurance he than said no 8ta has insurance so which is which here IS THERE INSURANCE FOR PHONES ...??? I'm now phoneless and will be paying a phone for the next 24 months for nothing whilst if the the staff was trained well I would've been sorted and having a phone now.. I need to be contacted ASAP cause this is just wrong.