Insurance

I recently renewed my contact with telkom mobile. I decided to insure my device only to be told that I should have requested it myself. I mean, shouldn't this be something you tell a client when they purchase a device from your store. I was told since I've had my device for a month already they will not insure it. When I asked why this wasn't communicated to me when I purchased the device, I was told that \well it's because most clients don't want to insure their devices and those who do are usually the ones with more expensive phones\". <br> The service I receive from this shop leaves a lot to be desired. <br> "