Insultingly abysmal service, internet still broken

Over one month ago our internet stopped working. We were told that this was just a problem with the connections in the area and it would get resolved. When it didn't we called and logged a fault and were told it was fixed but we were still not connected. We then logged another fault and were told later that it was fixed and it still wasn't (this happened several times and we were simply fobbed off every time and told it was fixed).<br> We eventually went to the Telkom office in Claremont where we were told there had never even been a fault logged with our line! We had no choice but to log another fault (bearing in mind that every time we had to log a call it took us 1-3 hours to get through to speak to anyone just to get given excuses and false promises).<br> They refused at any point to send a technician to our house. Not only this but they then tried to erroneously charge us R1700 for goodness knows what!<br> The level of service and customer care we have received from Telkom has been abysmal to the point of insulting. It has now been over a month and there are no signs that this is even vaguely moving in the right direction!<br>