Insulting loyal Telkom Customers

I have been a client of Telkom for a few years and it is presently on a month to month basis. Now I want to get the New offer of R399 per month.

I was told to request a cancellation of the present contract and once that is noted someone would contact me to initiate the new contract,

BUT Now I am told they only work with NEW clients and us OLDER clients are not allowed to request for this offer.

WHY NOT? Are the loyal customers not important anymore? Are we supposed to e loyal to Telkom but we can't expect anything back form Telkom?

That to me is an insult to us who have remained with Telkom through the years but I guess that is the way Telkom treats loyal customers!!