insult to injury

so in February 2016 my Telkom phone line was cut (another mistake by a \tehcnician or somebody\" cutting the cable to my line!!) - second time in three months!!<br> I was without a phone line, internet or wi-fi for 8 days. In that time i spent several hundreds of rands on airtime just so that i could continue doing my work!!<br> When the technician eventually came to fix it, it took him all of 10 minutes - and i was promised a refund for the time spent without Telkom service.<br> <br> TAKE NOTE: 8 DAYS WITHOUT ANY TELKOM SERVICE AND GUESS HOW MUCH THEY \"REFUNDED\" ME?<br> R3.86 (yes that