KN
Kereshan N

1 reviews | Active since Oct 2015

18 Oct 2015, 20:14

Insufficient supply of Huawei P8 Lite

I went into Eastgate offices requesting assistance with the Smart plan 100 <br> The consultant said there was no stock and offered no alternative form of assistance<br> We , then requested assistance from the branch manager and was told that there is no branch manager<br> We asked when she would be getting stock and refused to provide any commitment that she would ph head office and revert<br> <br> We thought that this experience was unique to Eastgate so we went to Greenstobe and we experienced the same shoddy service <br> <br> I then logged a call to head office via the online portal and over a week later ,still nothing <br> <br> Skilled ,passionate ,skilled person need to be placed at customer service roles, but clearly this is not relevant to <br> Telkom and their pathetic staff

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Replies (1)
Telkom
Telkom's reply19 Oct 2015, 09:04
Official
Hello kere1,

Thank you for taking our call.

Kindly be advised that we are liaising with our Supply Chain Team for further assistance and we will revert back to you with feedback.

Your Social Media reference number is SM158308.

We apologise for the inconvenience caused.

Regards
Tebogo
Telkom Social Media Team
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