Insufficient, Incorrect info, bad customer serv

I app**** for new contract at said store 5 Oct. Took Mo-Fri to get phone, due to TELKOM server issues, after 3 trips from Heidelberg.I requested that my current number should be ported & was advised that I could do it end Oct'15.In store on 6 Nov was informed that I needed to change current line to pre-paid 1st.I already received first billing acc, not using anything.Autopage informed me that change to pre-paid would result in my number NOT being able to port for 3-6 mnths.The port should have been requested by TELKOM on application & start of new contract.My current contract is a month by month one since Apr'15.Since Friday, 6 Nov, I have phoned the Alberton branch *** without any luck.Always on voicemail, no option to leave message,or message saying that they are 'attending to walk-in' customers.(at 07h40 in the morning?, or any time of day, everyday).After leaving message at the coffee shop next door, that the manager of branch should phone me, he did on Wednesday.Left messages(8) on cell of the person assisting me, however, today, number STILL NOT PORTED! I would like to cancel contract at this stage, acc should be sorted and reversed from activation of port date.etc etc