Instore and Call Centre

Today I visted a Telkom store at Maponya Mall for a sim swap, I was told they don't have stock for sim cards. What surprised me is people applying for new contracts where being assisted with their applications.

I asked the lady who informed that they don't have sim cards as to when did they run out of sim cards she said this morning and when I asked her why the people applying for new contracts where given sim cards and new phones she said the consultant must have kept the sims in her drawer.

I proceeded to the consultant because I wanted to log a cancellation request for my 2 contracts, when I got the consultant who was going to assist me, I asked her the same question as to when did they run out of sim cards she said she wasn't sure maybe the previous day. I also asked her why the people applying for new contracts where getting sim cards, she told me new applications are given 1st preference over sim swaps and porting.She told me to go buy a sim card at anothe I went to store and they didn't want to sell me a sim card because they wanted to RICA it 1st.

I went back to the store, told the consultant about what happened at other store, she went to the back at came back with a sim card and did the sim swap for me.

A lot of exsting customers where being told to go buy sim cards at others stores.

What I would like to find out is : are exsting customers less important than new customers?

I we being give inferior service because we have already signed up with Telkom?

My second complaints is about a call centre consultant named Sanele Dlamini. I called to request statements from inception of my contracts up to date. She wasn't listening to what I was saying to her at some point she sounded irritated with me, so I asked her if she was irritating her and she answered yes.

Am really disappointed in the service I have received from Telkom.