Installing do Basic

just to add:

On the 30-07-2016 I ordered do Basic on your website, and got the following message.

You requested:

do Basic

To confirm and finalized the details of your order, a Telkom agent will be in touch. So be on the lookout for our call.

If you would like to follow up on the status of your online enquiry, please call 10213 and enter the code 4562. You will be directly routed to one of our friendly Telkom agents.

Operating hours: Monday – Friday, 08:00am – 17:00pm

Got a call from u from pta ********** 994. on Monday the 01-08-2016 to confirm my details. they used my cell. no ********** 225 remember this no.

She said it will take 07 to 21 days to install.

On the 17th I used your Chat to an Agent to find out what is happening the lady told me that no order was placed so I placed it with Yogeshnie Naidoo

Yogeshnie: ********** 30A - order number

So on the 12-09-2016: I followed up again because I did not hear anything from Telkom.

You are currently being assisted by Nozipho Nzimande

2:00:50 PMNozipho: Thank you for contacting Telkom Residential FixedLine Sales/Billing , you are chatting to Nozipho,how may I assist you?

2:01:03 PM You: My ID: ************x, Email: address***x. +27760****** i app**** for a Do 2mb 4 weeks ago and did not hear anything

2:02:21 PMNozipho: Thank you, please stay on the line while I access the account.

2:03:58 PM You: was given this ********** 30A - order number

2:04:48 PMNozipho: Thank you for your patience, your order was attended to, some technical problems were experienced by our Cable Technician and the Technician will continue as soon as the technicality has been resolved.

2:05:57 PM You: but cant they sms me to tell me what is happening, i cant leave someone at the home all the time

2:07:11 PMNozipho: Yes you are smsed, the contact number on the order is: +27833******

2:07:34 PM You: because the last time they told me it will be today

2:07:57 PM You: i never got an sms

2:08:19 PMNozipho: The above update was after technician was at your exchange to prepare for installation scheduled today.

2:09:33 PM You: if u look at the top u will see my no is +27760****** and not the one u supp**** and when i app**** i used this no, that one is about 9 years out of use

2:12:21 PMNozipho: Thank you, I have updated the contact number and noted to technical.

2:12:42 PM You: thank u and enjoy ur day

2016-09-19:

Gugu Charlotte: Thank you for contacting Telkom Residential FixedLine Sales/Billing , you are chatting to Gugu,how may I assist you?

3:31:14 PM You: My ID:*********xx, Email: address***xx. +27760****** Your technician said he will be here today but nothing as yet, to install my line. and no sms to say they cant make it.

You are currently being assisted by Gugu Charlotte Dube

4:41:58 PMGugu Charlotte: Thank you for contacting Telkom Residential FixedLine Sales/Billing , you are chatting to Gugu,how may I assist you?

4:42:02 PM You: My ID: ************, Email: address***x. +27760****** Your technician said he will be here today but nothing as yet, to install my line. and no sms to say they can’t make it.

4:43:01 PM You: spoke to u earlier

4:43:16 PMGugu Charlotte: Please allow few mins to access account

4:45:16 PMGugu Charlotte: Your order was attended to, some technical problems were experienced by our Cable Technician and the Technician will continue as soon as the technicality has been resolved,wich was update by the technician

4:45:53 PM You: that was last week’s problem as well

4:46:18 PM You: so is it going to be every week the same problem?

4:46:31 PMGugu Charlotte: It was updated today,it means the is a problem at the exchange

4:47:02 PM You: i can leave someone at home every day

4:48:16 PMGugu Charlotte: Once it has been resolved,an sms will be snt to you

4:48:28 PM You: so when will this be fixed another week

4:48:55 PM You: its poor service

4:49:23 PMGugu Charlotte: Sorry about that and I do apologise for that

4:50:46 PMGugu Charlotte: Is there anything else you require assistance with?

4:51:06 PM You: so what must I say, I know it is not your problem but i app**** for this service on the 1 -08 - 2016 and having problems sins,

it’s now 50 days later.

20-09-2016

You are currently being assisted by Zinhle Zwane

3:44:54 PMZinhle: Thank you for contacting Telkom, you are chatting to Zinhle, how may I assist you?

3:45:03 PM You: My id:************xx they would install the do basic yesterday, but did not hear from them no SMS nothing

3:49:59 PMZinhle: There's a fault that they need to sort out

3:50:28 PM You: but can’t they send me an SMS to say so

3:51:19 PM You: so that i know what is happening

3:52:22 PM You: is this going to take another week

3:52:26 PMZinhle: They will fix that then you will get another appointment date

3:53:08 PM You: this thing is dragging no sooooooooo long

3:54:16 PM You: why should i contact you every time to find out what is going on

2016-09-22

You are currently being assisted by Mandisa Nombela

11:09:41 AMMandisa: Thank you for contacting Telkom, you are chatting to Mandisa, how may I assist you?

11:10:01 AM You: ID: ************, Email: address***xx. +27760****** Your technician said he will be here on the 19th but nothing yet, no smsses nothing as jet, I have to follow up to install my line. and no sms to say they cant make it.

11:11:10 AMMandisa: Please wait.

11:15:18 AMMandisa: The technician did come on the 19/09/2016 but then he discovered a problem on the exchange that’s why he didn't come to the premise technician says the slot that you will be connected to is faulty

11:16:19 AM You: so how long is it going to take, I’m waiting nearly 2 months now.

11:16:40 AM You: can’t he let me also know what is happening

11:17:13 AMMandisa: We don't have a turnaround time.

11:17:43 AM You: ok that is bad

11:18:19 AMMandisa: We apologise for the inconvinience.

11:18:39 AM You: ye i think its poor service

11:18:19 AMMandisa: We apologise for the inconvinience.

11:18:39 AM You: ye i think its poor service

23-9-2016 still no smses from telkom.