Installer did not pitch up

<p>I recieved a sms on the 13th of September 2016 saying a technician is coming to install my adsl for my house on the 14th September 2016 between 07:30 and 12:00 order number ( ********** 75). i rescheduled my day canceled meeting and waited like an idiot for the whole day. at 13:00 i phoned telkom and they told me i am scheduled for after 15:00 at 16:20 i phoned telkom to find out whats going on after a 20min call the technician phoned me to tell me he will not be coming today he well see if he can come tommorow. this means i have to reschedule meeting again to accomodate the installation. i spoke to a manager at the sales department he told me best he can do is send an email but he can not gaurantee anything???? i have been a customer with telkom for more than 5 years with two accounts. Obviously telkom dont care about customer service. I am furious!!! </p>