Installation/technician problems

I didn't even want to give 1 star. I am disgusted with the service Telkom gives us. Our line has been off for 2 weeks now and everytime I phone in they give another excuse. No when I spoke to Manager Nompumelelo Mfomi she just tells me the technician doesn't have access to the box? How the hell can't a telkom technician get access to a telkom box really when I asked manager this she just says she doesn't know that is what the technician said and that she can't do anything about this. I really want to cancel my account can someone please contact me from telkom.