Installation started then stopped.

This morning a gentleman arrived to start the line in stallion I had ordered as per the smses I had reviewed over the past few days. I have him a certified copy of my identity document as I was instructed to do in the sms. This is when everything went south. The ticket he has responded to was gone and he could no longer continue the installation. He tried to convince me that they would move the installation to Wednesday which is not acceptable to me, he is in my house doing the work and then stops to leave cause his ticket is gone!??? The reason he gave me was that there are no ports available but then why was the installation started ???<br> <br> This is not acceptable, how can I hold the technician responsible?<br> Then I went to my nearest telkom shop to see if they could assist, all they could do was keep calling a call center that doesn't answer their phones either. <br> Just when I started believing in telkom as well. ?