Installation of new line.

I have odered a ADSL line from telkom on the phone in the last week of 26 Sep 2017. The lady i talk to said it will be 7 days for installation. I received a sms saying the installation will be on the 6 Oct 2017 and it will be a all day appointment, i then took leave from work and wait the whole day, no installer. Phoned 10213 and was told the installer was busy and it is now 14h00 on Friday he is not coming out. OK then i recieved sms for appointments on the, 9,11 and 17 Oct 2017 and still no installer arrived. When i called again today i was told to wait she is phoning the installer and his response was he knows about me but he is not in the mood to drive to my area today(17 Oct) he will see we he is in the mood. Me line is not even activated and al ready i have problems. It is really bad service how will the service be in the event i have problems on my line that is if i ever get a line installed (that is if the installer is i the mood to do his job). BAD REALLY BAD I WILL BE FIRED IF I DO MY JOB LIKE THIS.