Installation of new line

I app**** for a telephone service (landline) about three weeks ago. A technician was sent out only to inform me that no cable has been installed to my house (unit) yet and that has to be done first. A week past before technicians arrived and installed the necessary cable. Only a week later the first technician arrived again to complete the service , but the it could not be yet been completed. The excuse now was that there are not sufficient lines to connect me to their exchange as provision was not made initially for sufficient lines as many other residents in the complex where I am living also has app**** for services and that the available lines were utilised for this purpose. I was told that I just have to wait longer as new lines have to be installed first. They cannot tell me for how long I will have to wait, but that it could take as long as 6 months!! This is quite unacceptable.<br>