LB
Lizzanie B
1 reviews | Active since Jun 2015
08 Apr 2016, 09:11
Installation of new landline
I app**** for a land line to be installed on the 23 March 2016. On the 1st April I received an SMS saying the line will be installed on the 5th April 2016. A new sms was sent on the 4th April stating the line will be installed on the 7th April 2016. I received an sms on the 7th April 2016 at 13h52 stating \that a technician was dispatched to install your telephone line for order (***) today (7th April 2016)\". I phoned the customer service (10210) asking them when the technician will arrive stating that the technician called me on my mobile number. I only received an sms.On the 8th April 2016 I phoned the call centre again speaking to a supervisor who will AGAIN escalate the problem. Also on the 8th April 2016 minutes later a received a new Sm's message was sent to state the line will only be installed on the 19th April 2016. <br> <br> I would appreciate some feedback regarding this maater.<br> <br> Lizzanie"
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Replies (2)
Telkom's replyOfficial
08 Apr 2016, 09:17Hello pharmgerms,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM221646
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM221646
Regards
Luleka
Telkom Social Media Team
Telkom's reply08 Apr 2016, 09:17
Official
Hello pharmgerms,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM221646
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM221646
Regards
Luleka
Telkom Social Media Team
LB
Lizzanie B's updateReviewer Update
11 May 2016, 08:52I app**** for a land line to be installed on the 23 March 2016. Several queries was registered with Telkom and still no response.
SMS received to confirm installation for the following dates
5th April 2016 changed to 7th April. I received a SMS on the 7th April 2016 at 13h52 stating "that a technician was dispatched to install your telephone line for order (***) today (7th April 2016)". I phoned the customer service (10210) asking them when the technician will arrive stating that the technician called me on my mobile number. I only received a SMS. On the 8th April 2016 I phoned the call centre again speaking to a supervisor who will AGAIN escalate the problem. Also on the 8th April 2016 minutes after calling the call centre later a received 2 new Sm's message to state the line will only be installed on the 09 April 2016 and a few minutes it changed to the 19th April 2016. No technician was dispatched to install the line.
03 May 2016 I received another SMS confirming installation will be done on the 5 May 2016.
06 May 2016 another SMS confirming a Technician has been dispatched to install the telephone line.
10 May 2016, I contact the customer service and ask to talk to a Supervisor. After the full story the Supervisor confirmed he will phone me back before 12h00 to confirm installation. I am still waiting for feedback from the Supervisor.
This is really unacceptable and absolutely the poorest service I ever received. Every time I receive and SMS for installation I need to take leave from work to accommodate the Technician on the premises.
I would appreciate some feedback regarding this matter urgently.
Lizzanie
LB
Lizzanie B's update11 May 2016, 08:52
Reviewer Update
I app**** for a land line to be installed on the 23 March 2016. Several queries was registered with Telkom and still no response.
SMS received to confirm installation for the following dates
5th April 2016 changed to 7th April. I received a SMS on the 7th April 2016 at 13h52 stating "that a technician was dispatched to install your telephone line for order (***) today (7th April 2016)". I phoned the customer service (10210) asking them when the technician will arrive stating that the technician called me on my mobile number. I only received a SMS. On the 8th April 2016 I phoned the call centre again speaking to a supervisor who will AGAIN escalate the problem. Also on the 8th April 2016 minutes after calling the call centre later a received 2 new Sm's message to state the line will only be installed on the 09 April 2016 and a few minutes it changed to the 19th April 2016. No technician was dispatched to install the line.
03 May 2016 I received another SMS confirming installation will be done on the 5 May 2016.
06 May 2016 another SMS confirming a Technician has been dispatched to install the telephone line.
10 May 2016, I contact the customer service and ask to talk to a Supervisor. After the full story the Supervisor confirmed he will phone me back before 12h00 to confirm installation. I am still waiting for feedback from the Supervisor.
This is really unacceptable and absolutely the poorest service I ever received. Every time I receive and SMS for installation I need to take leave from work to accommodate the Technician on the premises.
I would appreciate some feedback regarding this matter urgently.
Lizzanie