HB
Hein B

1 reviews | Active since May 2015

23 Feb 2016, 17:57

Installation of lanline

this is now the second day i had to take leave due to telkom promising to come and install my adsl phone line.<br> <br> after numerous attempts to get any indication from them when they would come, i still had no joy. it is now 17:47 on the second day which they should have come to install my line and no phone call, no message nothing. my question to this is, who is going to pay for the two days of leave which i had to take to be at home for the installation? apparently its a whole day appointment and then no one pitches at all. this means i had to take leave at my own expense under the impression that telkom would do their job. i still have no line, i shall have to take more leave for when they one day decide to rock up and i still have no answers. i shall demand that telkom pays for my leave days which i had to take due to their schedules etc. it is not my fault that they did not come and now i have wasted two leave days accordingly.<br> <br> i would like someone from telkom to contact me urgently regarding this as this service is extremely poor and its costing the customer money. if i do not hear from anyone from telkom, i shall then go to every newspaper and post this story. do your job telkom

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Replies (1)
Telkom
Telkom's reply23 Feb 2016, 20:07
Official
Hello Hein Bester,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.