Installation of fibre to router

I called Telkom on 18 November to inform them that I was relocating and need to have my line moved. The appointment was setup for 30 November at the new address and no one arrived!!! Openserve arrived on 2 December to install the line to my house and I was informed that someone would be at my house to connect the router on 4 December but no one arrived again!

I then called Telkom this morning after holding for 30 minutes to get through, to be told that a technician will only connect the router on 29 December.

Telkom, please explain to me how this is possible????? I was told it takes between 12-14 working days for the order to be complete and now I must wait until the end if December!!! This is absolutely disgusting!

If my line is not connected to my router by tomorrow I WILL be cancelling my contract with you and contacting the Ombudsman about this. Your service delivery is appalling!!!!!!