Installation of fibre service

I would like to warn everyone to think very carefully before using Telkom as their fibre service provider. As an ex-Telkom employee, I tried to convince everyone in my area to make use of Telkom for their fibre needs after the FTTH rolled out in our area. I can now understand why everyone warned me not to use Telkom. Telkom’s service is absolutely pathetic. I app**** on the 9th of December, and they started the installation on Monday, the 13th of December. What should of be a simple installation on a brand new FTTH network, has now been ongoing for 9 days and no one knows when it will be completed. If you contact the person in charge, his answer is just, there is nothing he can do. It also does not help to dial the 10210 number because it does not work at all. There is no reason for the installation to take this long as the SLIM box stands right behind my house with the tube that is allocated in it. At first there was no power on the tube. After three days and two other technicians, it was according to them fixed, and said that the "black tube" must be used. The next day the third technician return to finish the installation, but according to him there is still no power on the tube and since then everyone is just gone. So, in other words hours of work was just a waste of time and money and all this after four technicians were here to work on the installation. It just goes to show once again that Telkom's service is sub-standard and that no one is committed or proud of what they do.