MK
Mickey K

1 reviews | Active since Nov 2015

30 Jun 2017, 19:09

Installation of April special ADSL line

<p>Hi I requested a 4Mbps ADSL line on 25 April 2017. My ref nr is ********** 39. Technician was send to my home and informed me there is no telkom line and they need to install a new line. This is where the call centre gymnastics started. At some stage my call were escelated and the ref nr was 985830. A lady even informed me that they have 30 days to resolve the case. So 30 days is long gone and still no adsl line this is really bad service. Appointment were made for today the 30th once again a no show.</p> <p>I have no idea to really escalate this request as to log a review here.</p> <p>Could you please assist?</p> <p>Regards</p> <p>Mickey</p>

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Replies (1)
Telkom
Telkom's reply03 Jul 2017, 09:40
Official

Good day Mickey,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team