CC
Corne C

1 reviews | Active since Apr 2014

05 Oct 2015, 17:10

Installation of ADSL

O Dear Telkom, <br> <br> This would now be the 3 complaint I have about you. Seeing how things are going I presume it wont be the last. I want to know how long do you expect me to wait for you to come and SETUP my ADSL line at my new home. We contacted you a month in advance and then you said that on the 30th of September 2015 you would be ready for us to assist with installation with ***. Now the contact centre has no notes of that discussion, I would advise you pull the phone records and listen to the recording seeing that you record all phone calls. <br> <br> Today we phoned again to hear when we would be assisted, now nobody can help us with a date for installation on ***. This is seriously bad services. But fortunately I am used to it from you with my past 2 experiences.<br> <br> DO YOU NEED MORE WORKERS. TRAIN ME then I would Help THE DOORNPOORT AREA FREE OF CHARGE seeing that you are so over worked these days, and I could at least get myself up and running because you don't wont to help me quickly.<br> <br> Hope to here from you soon.<br> <br> Kind Regards,<br> Corne Coetzee

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Replies (1)
Telkom
Telkom's reply05 Oct 2015, 17:22
Official
Hello Santaclause,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Bongani
Telkom Social Media Team
***