1 reviews | Active since Mar 2015
Installation Not Completed Pathetic Service!!!
<p>On the 17-11-2016 I ordered an ADSL line which included the modem on a two year contract and land-line from telkom in which they gave me an appointment date for the 28-11-2016. I took off from work and waited for a technician for installation in which he never showed up. I phoned telkom frustrated with them already having wasted a whole day waiting for nothing. They apologized and made some excuse that the technician had run into problems that day, they then rescheduled the installation to the 01-12-2016. The technician finally arrived on 02-12-2016 for the installation in which he installed the adsl, land-line and modem and then left to go to the exchange to complete the installation. He then phoned me later and said he couldn't complete the installation and told me that Telkom had given him the wrong area code and phone number for the area islando not the Eastrand area and that he had to get the right details but now it was Friday and he could only continue on Monday. Monday came I phoned him and he said he would sort it out which he never did, I continued to phone him that week and always excuses, eventually phoning telkom they reassigned a new technician but that still didn't help with Telkom now saying it's a technical error on their side which they need to fix. After two weeks of phoning Telkom almost everyday they finally gave me a new appointment for the 22-12-2016. I waited and then phoned them to see if the technician had fixed the problem at the exchange, they told me that the technician had been to the exchange but found an error and I told them YES that was what I wanted them to FIX and what I had COMPLAINED ABOUT. They gave me the same answer of which I already knew about. It's now the 28-12-2016 and still nothing nothing has been sorted, now I'm sitting with a modem and phone line thats not connected because Telkom don't have competent people working for them! YOU GUYS need to learn about customer service and actually delivering a product or service that you advertising or selling its blady pathetic. I want my asdl line and land-line connected, no more excuses or apologies!!!!!!!! If the issue is not resolved then you must cancel everything and come and take your dame modem and your ****py service !!!!!! Order ref: ********** 13</p>
