Installation Date for New Line Not Met

A new line was scheduled to be installed at my new home on 9 November 2015: Reference ***.<br> <br> I received a sms confirming that the installation would be done on 9 November and was asked to reply with @Yes if this was acceptable. I responded @Yes. Shortly after sending my sms I received another sms from Telkom saying that \due to high workload Telkom will not be able to hounour"the appointment. <br> <br> That was 11 days ago!!! I have not heard a word from Telkom since. <br> <br> I have tried to phone 10210 but keep getting an automated message saying that the line is busy and the call is cut off. <br> <br> When will this installation be done?<br> """