AP
Andries P
1 reviews | Active since Mar 2014
10 Oct 2017, 19:50
Installation Date
I im getting irratated now. My installatiob date was 26th Sep. I took a days leave for that. 15:30 that afternoon i called telkom to find out where they are. I was told their was a problem in the street with the line and it needs to be fixed. On the 4th i called them and asked for feedback and they told me that issue has been fixed and that they need to schedule a new appiontment. Its been a week and im still waiting. Im not pushing for faster installation but i need to know when it will happen as i need to either take leave or arrange for someone to be here that day. Ease give me some feedback on this ASAP. Schedule the appountment so i can make arrangements. My order number is ********** 75. FEEDBACk PLEASE
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Telkom's replyOfficial
17 Oct 2017, 07:51Hi Andries86,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply17 Oct 2017, 07:51
Official
Hi Andries86,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
AP
Andries P's updateReviewer Update
07 Nov 2017, 11:13A Month now and still no installation has been done, the Technician was there on the 03/11/2017. We located the line in my house and he told me that they just need to get signal to my house, but never came back, now apparently there is a underground line fault again. I thought they had that fixed before the second appointment. Will tells me that they never had it fixed the first time and only uses this as a excuse.
AP
Andries P's update07 Nov 2017, 11:13
Reviewer Update
A Month now and still no installation has been done, the Technician was there on the 03/11/2017. We located the line in my house and he told me that they just need to get signal to my house, but never came back, now apparently there is a underground line fault again. I thought they had that fixed before the second appointment. Will tells me that they never had it fixed the first time and only uses this as a excuse.